ABC Home & Commercial Services
ABC Home & Commercial Services increased technician safety & productivity in just five months with all-in-one fleet management solution.
ABC Home & Commercial Services offers a broad range of residential and commercial services—from pest control to lawn care, landscaping, cleaning, and pool maintenance. Operating in nearly a dozen markets across Texas and Florida, the company has been serving home and business owners since 1949.
ABC faced significant challenges among technicians driving service vehicles, including distracted driving, speeding, stop sign violations, and decreased productivity. An inferior telematics program impacted dispatching and customer service. These problems, coupled with frequent accidents—both at-fault and caused by others—led to increased insurance claims, rising costs, and missed appointments.
“Frankly, our driving record was cause for concern. We’ve got a fairly large fleet on the roads and it was hurting us financially.”
Michael Green
CIO at ABC Home & Commercial Services
Frustrated by inaccurate alerts and a lack of meaningful insights, ABC realized its existing video-based safety system couldn’t help it improve its driving record or increase productivity. The constant barrage of false positives—for acceleration, hard braking, or hard turning while parked or with a disconnected unit—created operational headaches and eroded trust among drivers and safety managers.
After meticulously evaluating several vendors, ABC chose to partner with Netradyne, selecting the Driver•i One all-in-one video safety and fleet management solution. ABC chose Driver·i One for its proven ability to reduce accidents, analyze 100% of drive time, improve fuel economy, track vehicles to improve dispatching, optimize preventative maintenance, and improve back office efficiency, all while recognizing and rewarding safe driving.
In June 2024, ABC began installing Netradyne's safety and fleet management system and quickly started to see dramatic results.
With its old camera solution, ABC’s Safety Managers received alerts about negative events like hard braking, but they couldn’t tell why those events happened. Was the driver avoiding an accident or braking because they were speeding or distracted? With so little context, managers had to assume drivers were negligent or at fault, and manage them accordingly.
“Unfortunately, we had a culture of managing on the negative—discipline over recognition. And that was mostly because of a lack of data and visibility. Netradyne’s GreenZone® Score has changed that.”
Ben Johnson
CPP at ABC Home & Commercial Services
The shift occurred when ABC adopted Netradyne’s Driver·i technology, which captures and analyzes 100% of drive time, unlike legacy systems that record only when a negative event triggers an alert. This comprehensive data gives Fleet Managers a clear understanding of drivers' behavior and the incident context. For instance, instead of just knowing that a driver braked hard, managers can see it was to avoid a vehicle that cut them off.
With a comprehensive view of safety on the road, Managers are better able to prioritize drivers who need the most support, offering real-time feedback through the app. Drivers can monitor their own GreenZone Scores, Netradyne’s proprietary driver scoring system that factors in positive driving habits, not just negative events. Automated coaching saves time for both managers and drivers.
“Netradyne recognizes the context behind incidents and provides automated coaching to the driver.This saves managers from having to watch hours of video to determine next steps. It also instills trust in the system with drivers. We like the gamification and the ranking aspect,” Johnson said. “Drivers can’t see each other’s names, but seeing their rank was really motivating.
Michael Green
CIO at ABC Home & Commercial Services
Thanks to the combination of coaching, accurate in-cab alerts that warn technicians of potential hazards as they drive, and the motivation to improve their GreenZone Scores, ABC quickly saw measurable improvements. “When we started on the system, there were a lot of violations happening and now we’re seeing the rates come down significantly. It’s been very good for us,” said Johnson.
With Netradyne, speeding incidents dropped by 50%. There was also a reduction in distracted driving and missed stop signs.
Driver and fleet GreenZone Scores also saw marked improvement. With a target score of 850 or above, ABC’s average score rose from just under 800 in July to over 900 by September.
ABC believes these improvements will boost its ranking on its insurance company’s performance platform. “We’ve been in the bottom third of every quarter, but with Netradyne and its analytics, we’re aiming to get to the top,” Johnson said.
This isn’t just about climbing the rankings—it reflects a tangible reduction in accidents and related costs, including the company’s $25,000 deductible per vehicle.
ABC has also seen significant time savings with Driver•i One. “The system runs itself,” Johnson said. “I don’t have a lot of management time sunk into constantly having to get into the system and override things that aren’t right or dig into an issue.”
With GPS tracking, ABC can quickly identify which technician is closest to an emergency location when a customer calls for help. GPS data is also helping the company improve customer service and technician training. With instant access to location data, ABC can assess how long technicians take to complete jobs, uncovering whether tasks are being finished faster or slower than expected. This insight helps the company determine if technicians need to slow down or if they can take on additional work during the day, improving productivity across the business.
At the same time, ABC is doubling down on the tools that have already transformed its safety culture. The company is focused on making the most of the system to build a culture of positive reinforcement. It continues to utilize automated coaching and highlight the benefits of the system to drivers. Sharing videos of near misses captured by Netradyne’s cameras serves as a powerful way to demonstrate how the footage could help exonerate drivers in the event of an accident.
“The dashboard, videos, and data help us present the tool as an advocate for the employee. This makes it very easy to coach and praise your drivers, which is exactly the direction we want to go in. Having a safety program that records and rewards safe driving and enables our technicians to do more jobs in a day safely is a game-changer for ABC Home & Commercial. In a short period of time we’ve seen big improvements in the metrics that matter to our business.”
Michael Green
CIO at ABC Home & Commercial Services
Having a single pane of glass through which to view fleet efficiency and safety is a significant improvement for ABC. Now, Johnson and his team can optimize performance with vehicle data and safety alerts in one holistic dashboard.
“Having a safety program that records and rewards safe driving and enables our technicians to do more jobs in a day safely is a game-changer for ABC Home & Commercial. In a short period of time we’ve seen big improvements in the metrics that matter to our business.”
Michael Green
CIO at ABC Home & Commercial Services
Having a single pane of glass through which to view fleet efficiency and safety is a significant improvement for ABC. Now, Johnson and his team can optimize performance with vehicle data and safety alerts in one holistic dashboard.
And this is just the start. ABC is exploring new ways to incorporate Driver•i One’s safety and fleet management solutions into its operations, including optimizing preventative maintenance and improving fuel usage. The company will also be able to leverage GPS and video data to provide proof of service and resolve customer disputes.
It only took ABC Home & Commercial a few short months to feel the benefits of Netradyne's all-in-one fleet safety and management solution. Ready to see how Driver•i One can transform your safety culture and productivity?
ABC Home and Commercial Services is an award-winning provider of a full range of home and commercial services including pest control, air conditioning, heating, cleaning, grounds maintenance, and more since 1949.
For more information, please visit abchomeandcommercial.com.
* Individual results and conditions may vary.
** Based on customer data.
† Netradyne must receive written approval to share client data.
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