Tech24 Reduces At-Fault Accidents 66% in First Month with Netradyne

Company Summary

Tech24 is one of the largest commercial foodservice equipment repair companies in the United States, operating a network of 50 service centers nationwide. With a fleet of more than 1000 vehicles driven by skilled technicians, Tech24 keeps commercial kitchens running across the country.

Challenge

Tech24 had a fleet safety problem hiding in plain sight. With 50 service centers spread across the country, each location reported only a handful of accidents per year, and most managers believed their teams were performing reasonably well.

When David Puthoff, Director of Financial Planning and Analysis, aggregated accident data across the entire organization, the full picture came into focus. With roughly 150 accidents per year, the company was averaging an incident nearly every other business day. Managers who had reported only two or three incidents per location recognized that the numbers, viewed together, pointed to a meaningful opportunity for improvement.

"When you say we had 150 accidents and then break it down to every other business day, that really hit home," Puthoff explained. Insurance costs were climbing, and leadership lacked clear visibility into what was actually happening on the road. Tech24 had telematics but no video, which meant managers had limited ability to coach drivers on behaviors they simply couldn't see.

Solution

After evaluating multiple providers, including Xirgo, Samsara, and Motive, Tech24 selected Netradyne for its HD video quality, AI accuracy, and recognition-based approach to driver coaching. Netradyne's AI-powered camera system delivered sharp, reliable footage that gave managers and legal teams better visibility and insights into their daily operation.

Tech24 needed a way to recognize and reward safe driving, not just flag mistakes, and the GreenZone® Score delivered exactly that. Unlike systems that only surface triggered incidents, GreenZone® is Netradyne's comprehensive driver scoring system that measures both safe and risky behaviors across 100% of drive time, giving drivers and managers a complete picture of performance. That approach aligned directly with Tech24's philosophy. As Puthoff put it when describing how he coaches lower-scoring drivers: "If you do not care about your safety more than this, I care about you more than you did." It's a mindset that captures exactly what GreenZone® is built for: a tool that looks out for drivers, not one that builds a case against them.

Tech24 executed a self-install across more than 1000 vehicles in approximately 45 days. Regular calls with a Netradyne representative gave managers and technicians a neutral party to ask questions, making it easier for skeptical employees to engage honestly. With the platform in place, Tech24 built a monthly incentive program powered by Netradyne's data. David configured the dashboard to mirror Tech24's P&L hierarchy and uses the API to pull GreenZone® Scores automatically, eliminating manual reporting and ranking top performers across every region, brand, and center each month. Drivers can see their top three improvement areas directly on the scorecard, keeping the competition transparent and self-driven. The total annual investment of roughly $50,000 pays for itself with four fewer accidents.

"When drivers are competing around their GreenZone® Scores, it becomes a little bit more fun. They tend to do the right thing."
‍— David Puthoff, Director of Financial Planning and Analysis

Results

The impact was immediate, with results emerging before the rollout was even complete and roughly 20% of vehicles still awaiting cameras. By the close of February, the numbers confirmed that the first month was not an anomaly.

"The only thing that changed was adding Netradyne. We have the right buy-in, and we have the right things in place."
‍— David Puthoff, Director of Financial Planning and Analysis

Key results include:

• 75% reduction in at-fault accidents year-to-date through February

• 44% reduction in total accidents over the same period

• 66% reduction in at-fault accidents in the first month of live operations alone

• Fleet GreenZone® Scores climbed from the low 700s to 760–770 within weeks, with continued upward momentum

The strength of the at-fault reduction tells the deeper story. Drivers became more aware, more accountable, and made better decisions behind the wheel. Behaviors that had never been identified before, including phone use, following distance, and distracted driving, surfaced immediately once cameras were in place, and coaching conversations that once stalled without video evidence resolved quickly once managers pulled the footage. Netradyne also became the first technology platform deployed as a standard across all of Tech24's acquired companies, a meaningful step toward operating as a unified, scalable enterprise.

Next Steps

Tech24 is focused on deepening its use of Netradyne as it scales toward a 2,000-vehicle fleet. The team plans to formalize driver coaching workflows using GreenZone® Score data to prioritize outreach to the highest-risk drivers. They are also exploring expanded fleet management capabilities through a Netradyne technology partner and automatic driver assignment across its service environment.

For fleet managers weighing a solution like Netradyne, Puthoff's advice is direct: invest in a clean setup before go-live so the data works for you from day one and resist the urge to lead with punishment. As David put it, "I didn't want to take that action immediately. I wanted to positively reinforce."