Wheelchair Transport Service Cuts Stop Sign Violations 71% with Netradyne

Company Summary

Wheelchair Transport Service is a second-generation, family-owned business founded in 1973 in Clearwater, Florida. For more than 50 years, it has provided non-emergency medical transportation across Florida's West Coast, carrying elderly, mobility-impaired, and wheelchair-using passengers to medical appointments and everyday destinations. Its services range from ambulatory and wheelchair transport to specialty pediatric and stretcher-chair rides.

Today, the company operates a fleet of more than 170 vehicles. Every trip carries passengers who depend on safe, reliable transportation, making dependable equipment and strong driver performance essential to the operation.

Challenge

Stephen Jordan, Training and Safety Coordinator at Wheelchair Transport Service, oversees driver coaching and camera performance alongside one other team member. Before Netradyne, the company had implemented multiple camera vendors, but each system created new challenges that made it difficult to maintain a strong safety program.

Florida's heat exposed many of the shortcomings. Cameras frequently detached from windshields, lost synchronization with the software, or required rewiring. For a fleet transporting medical clients every day, equipment failures meant drivers and passengers were left without the protection they depended on.

Support only added to the frustration. When the team reached out to previous vendors for help, they rarely received meaningful solutions or accountability.

"When we reached out to those camera companies, the customer service representatives simply replied with: 'that's the way it is, and I'm sorry.' It was unacceptable."
— Stephen Jordan, Training and Safety Coordinator

Beyond hardware reliability, coaching drivers remained a challenge. Previous camera systems could identify behaviors like rolling through stop signs or speeding, but they lacked the video context needed to understand what actually happened. With only a two-person safety team managing more than 170 vehicles, investigating every alert wasn't practical, making coaching time-consuming and allowing repeat behaviors to continue.

Solution

After evaluating several providers, Wheelchair Transport Service deployed the Netradyne platform and AI-powered camera system across its fleet. Two factors ultimately drove the decision: a responsive Customer Success team that provided support before deployment and throughout implementation, and a simple plug-and-play installation that made fleetwide rollout quick and efficient.

Driver adoption exceeded expectations. Employees who had experienced several previous camera systems quickly embraced the Driver-i App, regardless of their comfort level with technology. Managers across the organization also found the platform intuitive and easy to access from both laptops and mobile devices.

The biggest difference came through Virtual Coaching in the Driver-i App. Instead of simply alerting the safety team to an event, Netradyne provided annotated video and complete driving context, allowing managers and drivers to understand exactly what occurred. Every week, drivers received Virtual Coaching through the same consistent process. Coaching became faster, more objective, and easier for drivers to accept because every conversation was backed by clear visual evidence.

"My favorite feature has always been Virtual Coaching. It shows the annotation right on the screen, how fast they were going, where they were at the stop sign or the light, and it makes it personal and consistent for the driver."
— Stephen Jordan, Training and Safety Coordinator

Results

Since July 2025, Wheelchair Transport Service has achieved measurable improvements across the driver behaviors it tracks throughout its fleet.

Key results:

• 71% decrease in severe stop sign violations
• 60% decrease in severe traffic light violations
• 47% decrease in driver distractions
• 43% decrease in severe alerts
• Fleet GreenZone Score of 968, reflecting sustained safe driving across the fleet

With objective video evidence and more effective coaching, the safety team now spends less time resolving disputed events and more time proactively reinforcing safe driving habits. The improvements have also strengthened the company's relationship with its insurance carrier by demonstrating a safer, better-documented operation.

Next Steps

Wheelchair Transport Service continues to work closely with the Netradyne team. The company has provided product feedback that has helped shape future enhancements, reinforcing a partnership that continues to evolve alongside its operational needs.

For Jordan, Netradyne's responsiveness and ongoing support have been just as valuable as the technology itself. With the platform fully embedded across the fleet and drivers actively engaged in coaching, Wheelchair Transport Service is well positioned to continue strengthening its safety culture.

"There are a lot of companies out there, but you're not going to get the team that you're going to get with Netradyne to back you. They center themselves around customer success."
— Stephen Jordan, Training and Safety Coordinator