Customer Success Manager – US

Overview

The Customer Success Manager (CSM) role provides training and technical assistance to external customers on the use of the Netradyne Driveri mobile system and applications. CSMs support the client from initial hardware installation through maturity and renewal as the client’s main point of contact with Netradyne, Inc.  Additionally, this role is responsible for the troubleshooting, researching and providing solutions to a variety of complex challenges and various technical issues involving Netradyne Artificial Intelligence software and hardware. 

Job responsibilities

  • Strong communication, organizational, and interpersonal skills, both verbal and written
  • Ability to multi-task and work with a cross-functional international team, including consultants, external partners, and off-shore development teams.
  • Bachelor’s degree in Technical discipline, Technicians Certification, or equivalent level of training/experience
  • 3-5 years’ experience in technical support, software troubleshooting and/or experience in a technical customer service role
  • Customer-facing experience successfully onboarding, deploying and providing best practice consulting services with mid-market to enterprise-level companies
  • Comfortable with presenting to clients, big and small, both in-person and virtually
  • Flexible in a high energy, fast-paced enterprise software environment
  • High degree of understanding of Transportation Industry, as well as Operations and Delivery Services
  • Skilled in testing and installing software and hardware, 12/24v solutions a plus
  • Vehicle cable installation and routing experience desired
  • Knowledge of commercial vehicle telematics (such as J1939 & ODBII)
  • Estimated Travel 50 – 60%

Customer Success Manager – US

Anywhere in the US
3 - 5 years
Director of Customer Success

We are committed to an inclusive and diverse team. Netradyne is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

If there is a match between your experiences/skills and the Company’s needs, we will contact you directly.

Netradyne is an equal opportunity employer.

About you

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