Associate Product Support Engineer

Overview

We are looking for a Associate Product Support Engineer to join our fast-growing team in San Diego. The Associate Product Support Engineer will collaborate with our India team to drive the development of technical documentation. They will work with customers to identify, resolve and document product issues. The ideal candidate will be self-motivated with the ability to work independently to meet product milestones.

Responsibilities

  • Drive the development of Technical Documentation in conjunction with our India team.
    • Install & Repair SOPs (Standard Operating procedures).
    • Product use SOPs.
    • Field debug SOPs including support for the Field Engineering team.
  • Assist with the development of Installation videos.
  • Work with customers to identify, resolve and document product issues.
  • Assist with development of internal procedures and processes.
  • Domestic travel as required for product support issues.
  • Unusual Hours may be required at times to work with our India team.
  • General assistance to the team as time allows.
  • Perform product installations as needed for testing purposes.

Requirements

  • 2+ years of experience working in a professional product development environment.
  • Familiar with Test Equipment such as Volt/Ohm Multimeters (Oscilloscopes a plus).
  • Self-motivated with the ability to work independently to meet product milestones.
  • Familiarity with Microsoft office products such as MS Word, Excel and Power Point.
  • Ability to read design schematics.
  • Familiarity with Linux OS.
  • Ability to read and understand error messaging and debug software issues.
  • Experience with product testing and development.
  • Familiar with creating/editing SOPs (Standard Operating Procedures) & modifying pdf documents a plus.
  • Ability to work in the field in an automotive environment (Large Class 8 trucks as well as passenger vehicles).
  • Willingness for domestic travel as needed (approx. 20 %).
  • Good communication skills and the ability to work with customers.
  • Basic scripting programing a plus.

Associate Product Support Engineer

San Diego
2+ Years
Sr. Director of Field Engineering

We are committed to an inclusive and diverse team. Netradyne is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

If there is a match between your experiences/skills and the Company’s needs, we will contact you directly.

Netradyne is an equal opportunity employer.

About you

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